Equipment Service Technician

Job No: HS195

Location: Auckland

Employment Status: Full Time

No. of Vacancies: 1

Closing Date: 19 Dec 2019 AEDT

Henry Schein is a fortune 500 company and the largest distributor of consumables, equipment and technology services to the dental profession.  Within Henry Schein New Zealand, we leverage our international relationships to source and distribute an extensive range of quality products, equipment and technology from around the world.

Located in Albany, our Henry Schein New Zealand business has a passion for delivering the best customer experience possible. Our great people, scale and breadth of expertise are the key points of difference that allow us to provide an outstanding experience to our customers - who are dental professionals across New Zealand with unique needs and requirements.  We are passionate about supporting successful Dentistry with world leading products, integrated equipment solutions and a high touch, value added focus on customers.

A rare opportunity is available for an Equipment Service Technician to join the Equipment Aftersales team.   This is an interesting and challenging role that will provide service, support and ongoing maintenance to a wide range of devices and technologies.  You will gain experience in scanning, CADCAM and 3D printing technology in an industry that is rapidly adopting digital workflows.

For our Equipment Service Technicians no two days are the same.  This role is a great opportunity for someone who thrives on variety.

Our Aftersales team are often on site with our customers and play a vital role in providing an exceptional customer experience for our Dental customers.  For this reason we are seeking someone who enjoys both the technical and customer relationship aspects of a role like this.

Key Responsibilities of the role include:

• Installing computer software that relates to networked dental equipment;
• Performing repairs and installations at the premises of our customers;
• Remote IT Support;
• Conducting diagnostics for repairs;
• Performing repairs brought in from customers to Henry Schein at the site workshop;
• Liaison with manufacturers (often international) for support;
• Administration of job notes and customer ticketing / CRM.

The successful candidate will have:

• An electronic/electrical or mechanical background;
• Electrical Appliance Service qualification (EAS or EASQ) or relevant qualification; 
• Previous experience using CADCAM;
• Proven experience with dental milling machine hardware repairs and workflow (preferred); 
• High aptitude and initiative for trouble shooting and diagnosis;
• Hands on experience working with equipment aftersales support;
• Excellent communication and interpersonal skills with a strong customer focus;
• IT knowledge and experience.

What's on offer?

We offer a competitive base salary, company car and tools of the trade.  We also have some other great benefits for employees and Henry Schein New Zealand such as: Free parking, fully subsidised income protection and travel insurance, discounted dental products, N3 retail discounts, wellness benefits such as fully subsidised annual Dental Checks / Hygienist checks.  Flu Vacs, mole map vouchers and initiatives such as Henry Schein bootcamp twice weekly.  All this in addition to participation in some great culture and engagement activities such as HSCares community involvement, Social club and ‘go-green’ initiatives where staff can get involved and have fun.

If you are interested in the above position, please apply by submitting your CV today.